Peace of Mind: Guardsman Furniture Protection

KitchenDining (6 of 23)

Food & beverage stains on dining chairs are no match for Guardsman.

The greatest compliment I hear time and again from my clients is that I take the time to listen to them.  Yes, I make my living and feed my family from people purchasing furniture, but the last thing I want to do is steer my clients in the wrong direction.  They can always rely on me to tell them the truth.

That being said, one of the biggest sales scams out there is extended warranties.  It drives me crazy because that’s not what we have here at Furnitureland South.   As a consumer, I am not usually a fan of any sort of extended warranty plan, so I totally get it when some customers’ first reaction is to turn me down when I bring up Guardsman Protection.  Consumer Reports says not to buy extended warranties.  And rightfully so.  Many extended warranties, especially in the electronics industry, cost a hefty 30% of the price of the product they are “protecting”, and they only cover manufacturer defects.  Oh yeah, and lightning.  (How likely is that?) 

But here is the great news about Guardsman Furniture Protection: it’s not an extended warranty. It has nothing to do with whether or not your furniture has defects—that’s all covered in the manufacturer’s warranty already.  Guardsman protection covers what you (or your kids, your pets, your friends, your husband, your husband’s friends, etc.) can potentially do to the furniture.  And the most it ever costs is about 4% of the price, which is much smarter than paying 30% for less coverage!

Sealy landingHero1

Mattress Protection is 10 years & protects your manufacturer's warranty by keeping stains away. (Thanks to Sealy Mattress for this cute photo!)

Imagine having both a manufacturer warranty that covers defects and a service plan to cover you against any food and beverage spills and other common damages for five years (coverage details and prices vary by type of furniture).  And imagine it only costs a one time payment of $89 and that would cover in-home service for the full five years, non-prorated, no more additional payments.  That’s how much it costs to cover a sofa.

Lane

Everyone loves creams and beiges--until a drink gets spilled. You can enjoy your favorite colors, and beverages too, with the comfort of Guardsman coverage. (Photo by Lane)

A lot of times people falsely assume that they don’t need this type of coverage because they think of themselves as “clean” people.  Many of them are.  They take care of their home and likewise their furniture.  The thing that many of them forget is that they like to entertain—and that’s why they are purchasing this nice furniture in the first place. 

I am reminded of a very nice client of mine who lived alone and took great care of her Florida condo and felt she did not need Guardsman.  But when she threw a party for her bridge club, one of her friends left a glass on her coffee table, and now she has a permanent water ring.  Fixing it will be very expensive, and this is just one of the many things that Guardsman would have covered. 

Lane soccer ball

We all know telling our kids not to play in the house doesn't always work. Luckily Guardsman covers breakage of glass and rips/cuts in leather! (Photo by Lane)

Another client who thankfully did opt for the protection on her leather living room group called me up one day to thank me for it.  Her husband is quite the “do-it-yourselfer”, and after working in the garage he came in the house to get some water, still wearing his tool belt.  He sat down on their leather chair, and sure enough, a screwdriver poked a hole in the chair.  One call to Guardsman’s 1-800 number, and they sent someone out to fix it as good as new!

When someone calls in a claim, Guardsman locates the best one of their certified furniture repair specialists in the local area and sends him out to remove the stain(s) or fix the covered damage, in the home, at no charge. If the item cannot be restored, Guardsman will offer full replacement…this is what I call peace of mind.

As I mentioned, each type of furniture has its own plan, so for more detailed information on the coverages in each of these plans, feel free to call me or click on one of the following links:

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7 Comments

  1. avatar Sheridan Reed
    Posted May 17, 2012 at 2:20 pm | Permalink

    Hello Timothy,

    This is quite good! It is so good that it got the attention of the Guardsman Vice President and he is encouraging the Guardsman reps to utilize your blog in their presentations and training sessions.

    Thank you so much for a very well written explanation of what Guardsman truly provides.

    Have a great day Tim,

    Sheridan Reed

  2. avatar Pamela R.
    Posted May 21, 2012 at 10:57 pm | Permalink

    This article was obviously written by someone at Guardsman. Guardsman is the biggest ripoff of all. Just check all the reviews on the web. Pleas evuyer beware. Do not under any circumstances opt to buy a Guardsman warranty. Please check out all the thousands of people who have written about being ripped off by this company.

  3. avatar Tim O
    Posted May 22, 2012 at 1:28 pm | Permalink

    Hi Pamela,

    Thanks for responding. I am actually a design associate with Furnitureland South and my purpose for this blog is to make the consumer better informed with the overall value of the guardsman plan.

    As a consultant , my goal is to provide as much information about the plan upfront so that when an incident occurs that they are aware of what is covered an what is not. In most cases, if the claim is denied, we at FLS usually find a way to resolve the problem and make the customer happy they purchased the plan.

  4. Posted May 22, 2012 at 2:00 pm | Permalink

    I have been dealing with Guardsman through Furnitureland South for almost eight years and have never had a problem with them. They have always covered what they say they cover. I even got to tour their facility in Grand Rapids, MI a few years ago and was very impressed with their operation.

    I think the most common problem that people have is that they don’t look at what their plan actually covers or their salesperson oversold the plan, saying it covers everything that could possibly happen to the furniture. What is covered is clearly stated in all Guardsman literature, so if you take the time to read it, I don’t think you’ll have any problem at all.

    I personally got it on my furniture so my family and I don’t have to tip-toe around our furniture!

  5. Posted May 22, 2012 at 3:15 pm | Permalink

    As a Guardsman Furniture Pro franchise owner in AZ, I can attest to the fact that we do care about our customers and the work we do.

    I have been to many customers homes on more than one occasion for different types of stains. If a customer reads and uses the plan properly it really is a great value. Especially if one has children or pets.

  6. avatar Brenda Ellingson
    Posted May 31, 2012 at 12:20 pm | Permalink

    I have been selling Guardsman for many years and have never had any thing but ‘thank yous” from my customers. Just last week I had a young Mother with a new sectional that I had delivered to her 2 weeks prior with a tear about 5″ long in it…COVERED…!! I personally have spilled a glass of red wine on my white sofa …still have the sofa…no sign of the stain. I consider it one of the great values in this business.

  7. avatar Tim O'Brien
    Posted June 8, 2012 at 8:58 am | Permalink

    Thanks for your comment Brenda. Its nice to hear another professional that truly values this plan and the benefits it offers to our clients.

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  1. By Blog on May 17, 2012 at 11:55 pm

    Lane Furniture Leather…

    […] ction on her leather living room group called me up one day to thank me for it. […]…